How can we help?

When you are eligible, what is refunded, how to submit the request from your ticket and how to track it.

Sign in and open My Tickets. Bought as a guest? Use the ticket link in your confirmation email.

Refund Requests lists every request you have made and where each one stands.

The platform-standard refund window, what organizers may change, and the exceptions that always apply.

Free events are free. Paid tickets carry a 3% + $1.79 platform fee and 2.9% + $0.30 card processing, itemised before payment.

How disputes are handled, the timelines involved and what attendees and organizers can do.

Create an organizer account and publish your first event.

Your data choices in one place, including how to request a copy of your data.

How to delete your StubGuys account and the personal data associated with it.